Our straightforward returns process makes it easy to return unwanted items.
RETURN CONDITIONS FOR ONLINE PURCHASES
If you change your mind, you can return any unwanted products, including some sale items, provided the following conditions are met:
PURCHASE DATE
Items must have been purchased within the last 30 days, with proof of purchase available.
ITEM CONDITION
Items must be unused, unwashed, and undamaged.
PACKAGING
Items must be returned in their original, intact packaging.
FINAL SALE ITEMS
Items must not have been marked "Final Sale" at the time of purchase.
HEALTH AND HYGIENE
For hygiene reasons, items including swimwear, underwear, cosmetics, headwear and jewelry cannot be returned.
RETURNING A PURCHASE MADE ONLINE
All online purchases, including Click & Collect, can either be returned via post or returned in person in store.
IN STORE
You can return your purchase in any Stylerunner store, where you have the choice of a refund, or an exchange, pending stock availability.
BY POST
Alternatively, for postal returns, head to our Online Returns Portal, and follow the prompts to purchase and print your $10 return shipping label. Take care to package your return, and then post your item at the Post Office. Please note, we cannot accept returns if the product or packaging has tape, postal stickers, or any damage.
Once we receive your return, a refund will be issued within 5 business days to your original payment method, along with an email confirmation.
RETURNING A PURCHASE MADE IN STORE
All in store purchases, including Store to Door, must be returned in person to a Stylerunner store, in accordance with the returns conditions found on your receipt.
A NOTE ON PRODUCT EXCHANGES
If you would like exchange any unwanted items for another style, colour or size, it is necessary that you do so in store. All exchanges are subject to our Returns Conditions.
Product exchanges are not possible on postal returns, and any items returned by post will be refunded to the original payment method.
Any initial or return shipping fees are non-refundable in the event you choose to return all or part of your order.